Complaints
What to do if you have any concerns about treatment with us.
We are committed to providing high quality care and service to all patients, visitors and service users.
Should a patient, visitor or service user feel that this has not been their experience, we take it upon ourselves to know what caused this lapse in service, and endeavour to learn how to improve our services
If you feel that the service that you have received has been lacking the practice receives complaints by letter, telephone, email or directly through one of our reception staff.
Our Complaints Manager will then pursue the complaint, who will typically contact the complainant within 48 hours of receiving the concern to conduct a full investigation.
To contact us for any formal concerns please do so in writing to:
Email : dentist@healthysmile.org.uk
Letter : Narberth Dental Health Practice Bank House 6 St James Street Narberth SA67 7DB
If the complainant is not satisfied with the result of the procedure for any reason, then the complaint should be directed to: